Terms and Conditions
The ticket is proof of the agreement of transport between Pioneer Coaches, the purchaser of the ticket and the passenger (the Parties). These terms and conditions apply to the issue of such ticket/s and together constitute the entire agreement between the Parties.
A ticket is valid for use only by the passenger to whom it is issued and for the route, date and time shown thereon. The passenger will be required to produce their unique ticket reference number and appropriate identification to board the bus and check in.
It is the PASSENGERS’ RESPONSIBILITY to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.
Only tickets purchased from Pioneer Coaches or its appointed agents will be valid. Any ticket/s obtained from any other source other than an appointed agency will be void and the bearer of such ticket/s shall have no claim whatsoever against Pioneer Coaches, its directors, its staff, its representatives or any other person acting on behalf of or under the instruction of Pioneer Coaches, for any damages whatsoever.
Tickets are not transferable.
Lost tickets are non-refundable
A ticket may be cancelled subject to the following:
Cancellation should be made at the agency where the ticket was issued or a Pioneer Officer. Pioneer reserves the right not to issues any refund whatsoever for a cancelled ticket. Any refund request must be accompanied by the original ticket and must be before departure time.
Pioneer Coaches reserve the right to refuse to undertake the conveyance of any passenger/s found to be intoxicated, using drugs or smoking on board. Any passenger may be denied boarding should they be deemed as intoxicated or inebriated.
Any person found in breach of Pioneer Coaches terms and conditions regarding the consumption of alcohol, use of drugs or smoking will be DISEMBARKED immediately at the NEXT SAFE AREA and no compensation, refund or rescheduling of service requests will be entertained. In addition, should the need arise, legal action may be initiated against the perpetrator that is found in breach of this or any other specified terms and conditions of carriage.
Passengers must ensure that they are in possession of valid travel document for all journey. Pioneer accepts no responsibility for passengers without proper valid travel documents or where entry to any country or territory is refused to any person for any reason. No passenger shall claim of any nature against Pioneer or its agents, should he/she be prevented from undertaking, or continuing with any journey as a result thereof
TRANSPORTING OF PASSENGERS
No unaccompanied children UNDER the age of 12 years will be transported. Pioneer Coaches reserves the right to refuse the transport of any minor child or person and shall not be held liable for its refusal; Pioneer Coaches is further indemnified against any apparent loss, consequential loss or damages of whatever nature as a result of such a refusal.
Children aged LESS THAN 36 months will be transported for free, PROVIDED that they sit on the Parent/Guardian’s lap. Children 36 months and older will pay the ADULT FARE. Proof of the child’s age is required at the time of purchasing the ticket and boarding the bus. In the event that there is MORE THAN ONE child under 36 months, only one child will be entitled to travel on the Parent /Guardian’s lap without paying, such additional children are required to purchase ticket at the applicable rate.
No pets will be allowed on the vehicle, with the exception of trained guide dogs accompanying a blind person.
Only a trained guide dog that is certified to provide the required service to its owner may be permitted on board within specific guidelines and at Pioneer Coaches discretion. A certificate may be requested for the guide dog.
A maximum of 2 x pieces of regular baggage 20kg in total will be permitted per ticket holder. Excess baggage/luggage fees will be charged for baggage/luggage in excess of this provision at the time of reservation or boarding/check-in.
On selected services, Pioneer Coaches may accept the transporting of boxes, bags and any other commercial goods classified as excess baggage and within a specified dimension per piece. Pioneer Coaches reserve the right to accept any of the above-mentioned items and will charge for them according to size and weight in excess of the stipulated baggage allowance.
Unaccompanied luggage will not be accepted for transportation.
4 Pioneer Coaches will not be held responsible for any lost or damaged baggage/luggage or any loss of personal items or valuable.
It is the passenger’s responsibility to ensure that their bags are tagged correctly.
All Pioneer Coaches have Personal Passengers Accident Policy which covers passengers for death and injuries sustained in the event of an accident (according to the provision of the RMT Act) and issued by the Insurance Council of Zimbabwe.
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